Policies

AMALIE Arena staff is trained in responsible alcohol service management by ServSafe, part of the National Restaurant Association.

All alcohol purchases must be accompanied by one of the following unexpired original physical forms of ID:

•             U.S. state or territory driver’s license 

•             U.S. state or territory ID card

•             U.S. Military ID

•             U.S. or foreign passport

All Guests visiting from outside of the United States are required to present both a valid passport as well as another form of government-issued photo ID from their country of origin. Foreign driver’s licenses or ID cards are not acceptable by themselves.

Digital IDs, photos or copies of ID will not be accepted for alcohol purchases.

You must be 21 years of age to purchase any alcohol. You will be asked to present valid ID if you appear to be 40 years of age or younger. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Alcohol service cut-off time for a Lightning game is ten minutes into the third period. Guests are not permitted to bring in any outside alcoholic beverages, other than from Cigar City on Ford Thunder Alley plaza, nor are they permitted to leave the building with alcohol purchased inside AMALIE Arena.

Bags larger than 12x12x12" are prohibited at AMALIE Arena. Large bags (not including small clutches) are required to go through an x-ray scanner prior to entry. Medical and parenting bags exceeding these sizes are permitted but are subject to additional search procedures.

For hockey games, bags larger than 4x6x1.5" are required to go through an x-ray scanner prior to entry.

Small, non-professional cameras are allowed in the building for most events. Professional cameras can be classified as any camera with a detachable lens. Policy is subject to change per each tour's request.

For NHL games, still cameras with a lens smaller than 6 inches will be permitted. iPads are permitted for hockey only.

Video and audio recording equipment is not permitted in AMALIE Arena unless otherwise stated for a specific event.

It is an AMALIE Arena policy that children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. (Age limit subject to change based on show promoter request; please call Client Services or the ReliaQuest Ticket Office for more information). 

At select events, wearing costumes, including masks, that cover your entire face may not be permitted inside of the venue.

The following items cannot be brought into AMALIE Arena events:

• Bags larger than 12x12x12" are prohibited at AMALIE Arena. Medical and parenting bags exceeding these sizes are permitted but are subject to additional search procedures.

• For hockey, still cameras with a lens smaller than 6 inches will be permitted. For all concerts and other events, small "point and click" cameras are permitted, and all other cameras are prohibited. Video and audio recording devices and camera bags are also prohibited.
• Binoculars are permitted.* Binocular bags are not permitted
• Video or audio recording devices
• Laser pointers
• Weapons of any kind
• Bottles, cans, or containers of any kind
• Sharp objects, sticks or poles of any kind
• Fireworks
• Pepper spray or mace
• Food or beverage items
• Drugs or controlled substances
• Chairs, folding chairs or any other type of individual chair for use
• Wrapped gifts
• Large banners or signs, banners or signs with objectionable language banners or signs on a pole of any kind
• Noisemakers and horns
• Wallet chains and long chains/sharp spikes

Keep in mind that AMALIE Arena will utilize a variety of search techniques at all entry points. Thank you for your cooperation.

*Subject to change depending on the visiting concert or event's policies.

Vinik Sports Group is committed to the safety and well-being of all guests, employees, players and performers. Because of those safety and security concerns, AMALIE Arena does not permit guests to exit and re-enter the facility during hockey games or events. Guests wishing to exit AMALIE Arena for any reason will not be allowed back into the arena, per the facility’s re-entry policy.

AMALIE Arena is dedicated to the sustainability of the environment of the Tampa Bay area. Our mission is to make the Tampa Bay area a better place to live, work and play for today and future generations. Our organization is committed to doing everything we can to reduce our environmental footprint and to encourage our fans to do the same in their homes. Together we will make a difference in the environment for today and tomorrow. Please ask any AMALIE Arena staff member where you can recycle your plastic bottles, aluminum cans, programs, etc.

AMALIE Arena is committed to providing a safe and enjoyable experience for all of our guests. If you need assistance, please contact one of our Guest Services Representatives or you can visit Guest Services across from Section 101.

All service animals are permitted in AMALIE Arena.

Tampa Bay Sports & Entertainment is committed to the safety and well-being of all guests, employees, players and performers. Because of those safety and security concerns, AMALIE Arena does not permit guests to exit and re-enter the facility during hockey games or events. Guests wishing to exit AMALIE Arena for any reason will not be allowed back into the arena, per the facility’s re-entry policy.

There are many secondary market options for reselling tickets to AMALIE Arena events. Ticketmaster team exchange is the preferred ticket resale service of AMALIE Arena.

Florida Law prohibits the reselling of tickets on AMALIE Arena property.

Tickets sales information booths are located behind Section 101 on the Promenade Level. Come to any one of these booth locations to speak with a sales representative.

AMALIE Arena uses bar code scanning for ticket admissions. As a result, guests should purchase tickets from an AMALIE Arena licensed ticket sellers, such as the ReliaQuest Ticket Office, TampaBayLightning.com, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Purchases through Ticketmaster.com and at the Reliaquest Ticket Office are subject to both a Facility Fee and convenience fee.

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub (physical or mobile) to verify your seat location. In the event you lose your ticket stub, the ticket office may or may not be able to replace it.

Umbrellas are permitted in AMALIE Arena. They need to be closed and placed under your seat.

No weapons of any kind are permitted in AMALIE Arena. Licensed law enforcement officials attending the event as a guest are prohibited from carrying weapons.